Meeting Local Delivery Requirements in a Global Delivery Model

Priyanka Anand

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GLOCAL is the new mantra: Global at the Source and Local as it cumulates.A key challenge that Global/multifunction/cross-border Shared Services Centers are facing currently is around how to maintain the balance between Global Standardized Delivery, which promotes a “one size fits all” approach and capitalizes on economies of size, scale, and cost; versus taking into consideration the needs of local requirements, which could be internal to organizations or businesses or could be a derivative of t...