research
How Do Sourcing Objectives and Criteria Determine the Sourcing Approach ?
December 19 by SSON EditorThe new Outsourcing Report by SSON Research & Analytics presents a number of opportunities for the Future GBS Model
The SSO Community's Biggest Survey is Live!
October 08 by SSON AnalyticsPlease give us your feedback – and we'll send you the 2020 Global Market Report
The 16 Best Articles of 2016
December 19 by SSONThe most important themes covered by my favorite articles of 2016...1. Cockpit ManagementThe Future of Shared Services: an Automated DashboardFor Reliance Industries, shared services is not about labo...
Nordics Centers Migrating South
September 12 by SSONSSON Editor's analysis of Dart Research & Analytics ReportAs shared services continue on the path to becoming more entrenched in organizational operations, the combination of available skilled tal...
Using Advanced Document Process Automation to Improve the Financial Supply Chain
April 28 by The Shared Services & Outsourcing Network EditorDocument process automation can help ERP optimize for activities such as matching printed or electronic invoices with supplier data and purchase orders.
Key Issues 2016: Finance Strives to Balance Analytical Leadership with Cost Control
April 19 by SSON EditorResearch also identifies 5 key transformation initiatives Finance executives face a delicate balancing act in 2016 as they seek to address multiple and often conflicting priorities. Finance must e...
Egypt: Back on the Location Radar [Analyst Report]
July 17 by The Shared Services & Outsourcing Network EditorWhile the location risk is still real, Egypt has maintained a steely resolve throughout the crisis of the past years to maintain a positive growth trajectory in support services. Its offshore global...
Shared Services and Small Entities (Chapter 2): Organization, Objectives and Relevance
April 08 by Pedro MoreiraThis is part of a series of articles by Pedro Moreira, based on his work with the SSO at Siemens, where one of the projects he ran included a migration within the company’s finance group. More...
Procurement Transformation Beyond Cost Savings
November 20 by SSON Industry ReportsAfter years of steady incremental improvements, many global procurement functions are seeking to achieve a step-change in overall enterprise impact. While the procurement function has long been the...
Amazon Web Services' Results Highlight Growth of Infrastructure as a Service
April 30 by Industry NewsWhat do Amazon Web Services’ Financial Results tell us about Infrastructure as a Service? There is a great deal of interest in Amazon's business model and success, as it acts as an indic...
BPO Operating Costs per FTE Vary 200% Across Regions
April 28 by SSON Industry ReportsEven excluding Brazil, which is more than 5x the annual BPO operating cost per FTE of India, annual BPO operating cost per FTE varies by more than 200% across cities and regions. Extract...
HR: Capturing the Strategic Value of RPO
April 28 by SSON EditorBeyond core recruitment services, strategic value-added services – services such as talent communities, analytics, employer branding, workforce planning, assessment, and process reengineering...