Choosing Your RPA Lane: A Guide to the Three Main Types of Automation Technology and How to Determine Which One is Best for You

Recent estimates hold that nearly 80 million jobs in the United States and 15 million jobs in the United Kingdom are good candidates for automation, creating the need for automation solutions that can address a variety of business needs. With that kind of opportunity comes a lot of market hype and many different options for businesses to consider.

With so many options, the market is confusing for enterprises trying to decide how this technology fits into their businesses. This paper  delves into the three types of Robotic Process Automation (RPA) as defined by recent research conducted by the London School of Economics and outlines:

1. the benefits and challenges of each
2. which processes and tasks are best suited for each
3. examples of the success that Shared Services organizations achieve using a virtual workforce for enterprise RPA

It will also discuss the types of questions you need to ask when talking with your RPA vendor or integrator to help you understand what their technology does and whether it will truly meet the needs of your business.