8 criteria for getting the most out of Shared Services

Ed Martinez

The Shared Services and Outsourcing Industry I was recently approached by an organization (i.e., a University system) that is attempting to create a shared services environment for certain functions. One of the leaders of the organization asked me this direct question: " the Shared Services concept seems to continue to spread. We hear a lot of good things about the shared services model, but can you tell me any of the bad things?" Of course, as one of the many industry leaders involved in...
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