Just launched: SSON’s 2018 State of the Shared Services Industry Survey

Add bookmark

We have just posted our annual State of the Shared Services and Outsourcing Industry Survey online – and now we hope you will join hundreds of your peers in providing feedback about the direction of your industry.

This survey comes at a pivotal moment for the Shared Services industry: automation replaces labor arbitrage, real-time reporting is becoming a fact, and data analytics is delivering the added "wow" factor. So where does that take you?

Please take the survey now to identify the future of the SSO model. This is your opportunity to have your voice heard as part of the biggest global survey of Shared Services professionals.The report will be published in January 2018 and all participants will be the first to receive a copy.

Plus, we will be drawing one name from all participants on Friday, December 8: the lucky winner will get a free 6 month Premium Subscription to SSON Analytics, SSON's global data centre (value of US$1599/year).

Note: this survey is for inhouse practitioners only – not BPO or technology solution providers.

Take the survey below, or here. 


Latest Webinars

The Unstoppable Momentum of Deductions and Disputes: Using Agentic AI to Stem the Rising Tide

2026-12-08

10:00 AM - 10:45 AM EST

Deductions and disputes are fast becoming one of the biggest sources of revenue leakage in order-to-...

When AI Does the Work: Designing the New Human + AI Operating Model for Accounts Payable

2026-12-02

10:00 AM - 10:45 AM PST

AI is moving beyond helping AP teams process work faster. Increasingly, intelligent systems can exec...

Beyond the Pilot: What It Really Takes to Build an AI-Ready Enterprise in BFSI

2026-12-02

12:00 PM - 12:45 PM EST

Discover how BFSI leaders are moving beyond AI pilots to scale AI enterprise-wide through stronger g...

Recommended