Just launched: SSON’s 2018 State of the Shared Services Industry Survey

Add bookmark

We have just posted our annual State of the Shared Services and Outsourcing Industry Survey online – and now we hope you will join hundreds of your peers in providing feedback about the direction of your industry.

This survey comes at a pivotal moment for the Shared Services industry: automation replaces labor arbitrage, real-time reporting is becoming a fact, and data analytics is delivering the added "wow" factor. So where does that take you?

Please take the survey now to identify the future of the SSO model. This is your opportunity to have your voice heard as part of the biggest global survey of Shared Services professionals.The report will be published in January 2018 and all participants will be the first to receive a copy.

Plus, we will be drawing one name from all participants on Friday, December 8: the lucky winner will get a free 6 month Premium Subscription to SSON Analytics, SSON's global data centre (value of US$1599/year).

Note: this survey is for inhouse practitioners only – not BPO or technology solution providers.

Take the survey below, or here


Latest Webinars

Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

2026-02-26

10:00 AM - 11:00 AM EST

As shared services and GBS organizations take on broader mandates and higher transaction volumes, th...

How Agentic “AI Colleagues” are Transforming Shared Services

2026-02-25

11:00 AM - 11:45 AM EST

Shared services teams are being asked to cut costs, accelerate response times, and improve employee...

Craft a Right-fit Target Operating Model for Finance with aTOM

2026-02-11

12:00 AM - 12:00 AM GMT

The Finance function today is rich with potential — but much of that potential is trapped in fragmen...

Recommended