Benchmarker Beware: How to use benchmarking Successfully in Outsourcing

SSON News and Analysis
Posted: 07/09/2012

Benchmarking vs. Market IntelligenceBenchmarking may be the most misused tool in outsourcing. HfS Research has observed hundreds of outsourcing relationships, both Information Technology and BPO, and concluded that enterprises rarely apply benchmarking results successfully. Many clients and providers point to the contract clause that allows for

To continue viewing this content please fill out the form below and become an SSON member.
Or if you're already a SSON member, sign in below to download.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

SSON News and Analysis
Posted: 07/09/2012


Join for Free


United States
February 25 - 27, 2018
The Peninsula Manila, Makati City, Metro Manila, Philippines
March 18 - 21, 2018