Benchmarker Beware: How to use benchmarking Successfully in Outsourcing
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Benchmarking vs. Market IntelligenceBenchmarking may be the most misused tool in outsourcing. HfS Research has observed hundreds of outsourcing relationships, both Information Technology and BPO, and concluded that enterprises rarely apply benchmarking results successfully. Many clients and providers point to the contract clause that allows for benchmarking as the reason their benchmarking efforts have failed to produce acceptable results.
A good benchmark is a valuable tool, but not a silver bu...
