Benchmarker Beware: How to use benchmarking Successfully in Outsourcing

SSON News and Analysis
Posted: 07/09/2012

Benchmarking vs. Market IntelligenceBenchmarking may be the most misused tool in outsourcing. HfS Research has observed hundreds of outsourcing relationships, both Information Technology and BPO, and concluded that enterprises rarely apply benchmarking results successfully. Many clients and providers point to the contract clause that allows for

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SSON News and Analysis
Posted: 07/09/2012

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