Building and Sustaining a Continuous Improvement Program
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Introduction
How’s it working for you?
Here’s a challenge: Find a strategic plan or business model that doesn’t mention process improvement or transforming the organization. Lots of luck. Successful businesses and organizations pride themselves on finding ways to do things better.
For all the emphasis on process improvement -- how have we done in practice? Consider these excerpts from a McKinsey study:
[Improvement] savings are often fleeting…by year four fully...
