Contract Management Opportunities
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Yesterday I met with a newly-appointed Group Head of Commercial Management at a large international defense supplier. One of his first moves was to undertake a study of the satisfaction of internal customers as well as the contract mangement team. He found a high level of consistency in the replies. Among them were:
There is a lack of clarity in the purpose of the function
Although individuals work hard, the function is often a bottleneck
If there was earlier involvement, t...
