Germany: Close to Home or in India?




A recent post on the web described a trend among German companies of keeping their shared services close to their domestic markets, i.e. keeping their centers in-country. Given the increased automation of transactional processes, the thinking goes, "added value" is best provided by staying close to the customer. It’s an argument we often hear in support of "centers of expertise," frequently linked to hybrid [shared services/outsourcing combined] services delivery models. However, havi...
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