Germany: Close to Home or in India?

SSON News and Analysis
Posted: 07/09/2012

A recent post on the web described a trend among German companies of keeping their shared services close to their domestic markets, i.e. keeping their centers in-country. Given the increased automation of transactional processes, the thinking goes, "added value" is best provided by staying close to the customer. It’s an argument we often

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SSON News and Analysis
Posted: 07/09/2012

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