Escaping the Dead-End of Labor Arbitrage: Robots Are Staffing the Back Office
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Contributors: Saurabh Gupta and Rajesh Ranjan
Despite the nomenclature, today’s "robots" are not the R2D2 and C3P0 droids that those of us from the Star Wars generation might envision. Instead, the robots at the center of today’s revolution are software programs used to automate business activities such as accounts payable and receivable, transaction processing and order management, and IT service management.
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