Premium Content Roundup - May 2010

European Event of the Year

We've just returned from the annual European Shared Services & Outsourcing Week which was held in Edinburgh, Scotland at the end of May. A great opportunity to network with practitioners from across Europe and an excuse for a party!

The G8 -- now a fixture on the SSON's conference circuit -- saw some of our leading consultants and providers defend themselves against the questioning mind of UK broadcaster Fiona Bruce and the audience at large. G8 is THE point at which the industry confronts consultants and service providers about the nature of sourcing relationships and has become a key draw at these conferences. We'll be posting the whole debate online.

The 2010 European SSON Awards put the spotlight on Diageo Business Services Budapest (Best Mature Captive Services), UBS Poland Services (Best New Captive), and WNS Global Services & (Best New Outsourced Services) -- but also on the Service & Personnel Veteran's Agency & HP (Best Mature Outsourced Services). The winner of the "Thought-leader of the Year" Award was Tom Olavi Bangemann, Vice President, Business Transformation, from The Hackett Group. Check the web site for winning awards applications later this month.

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Premium Content 

Business and HR Transformation - Accelerating Shared Services at Diversey (formerly JohnsonDiversey)
pic_lock Part I - History and Content for Change
Neil Morrice, who knows a thing or two about "vendor selection" and "business partnering," offers tips on making the most of your outsourcing relationship...
pic_lock Part II - Developing a Shared Services Model in Support of Corporate Strategy
Neil Morrice, who knows a thing or two about "vendor selection" and "business partnering," offers tips on making the most of your outsourcing relationship...

The Middle Manager in Outsourcing and Offshoring: Dispensable Cost or Key Resource?
pic_lock Part I - What are their roles in making an outsourcing arrangement successful and prosperous?
SSON is delighted to announce that we will be posting 6 executive research reports compiled by our partners at Horses for Sources, which we will be sharing with our premium members throughout the year. We kick off with a report which cites the benefits and challenges in the aftermath of the 'lift and shift transition'...
pic_lock Part II - What do Middle Managers do and what are their roles in making an outsourcing arrangement successful?
Winner: McClatchy/Infosys: The challenge to this group lay in the fact that its business units are widely dispersed and very independent. Added to this are the challenges presented to the newspaper industry at large. A truly great partnership with impressive results.Infosys is pioneering the "newspaper in a box," an innovative solution that is working for McClatchy...

pic_lock Captives at a Crossroads
More Captive Centers Are Taking Evolutionary Paths Less Travelled - Scott Furlong, Partner and Managing Director, TPI looks at the current state of shared services.

pic_lock "You Are Offering 'What'?"
Designing for Process Excellence..

pic_lock Legal Process Outsourcing 
Interview with Mark Ross, Vice President of Legal Services, Integreon

pic_lock Diageo Business Services - Completing the Next Phase of our Finance Shared Services Journey 
Running a HYBRID, global, end-to-end business solutions provider - and planning for second generation shared services...

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Matt Harfield (UK)
Commercial Director
+44 (0)207 368 9493

Barbara Hodge (USA)
Shared Services News Editor
+1 904 824 3631