Procurement BPO – Be Careful What You Sow (And Who Sows It)!

Add bookmark
Read Spend Matters and HfS’ latest analysis (authored by collectively by Jason Busch and Phil Fersht) of the procurement BPO market: Designing an Optimal Procurement BPO Program: Process Expertise and Realized Improvement Tips for Making the Promised BPO Benefits Real – Alignment, Focus and Integration – Jason Busch and Phil Fersht Apply Lessons From Dating and Marriage to Procurement BPO Before we get on with the substance of this column, I want to point out that t...

Latest Webinars

Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

2026-02-26

10:00 AM - 11:00 AM EST

As shared services and GBS organizations take on broader mandates and higher transaction volumes, th...

How Agentic “AI Colleagues” are Transforming Shared Services

2026-02-25

11:00 AM - 11:45 AM EST

Shared services teams are being asked to cut costs, accelerate response times, and improve employee...

Craft a Right-fit Target Operating Model for Finance with aTOM

2026-02-11

12:00 AM - 12:00 AM GMT

The Finance function today is rich with potential — but much of that potential is trapped in fragmen...

Recommended