SSON Announces Winners in Asia

SSON Announces 2011 Asian Excellence Awards Winners at Shared Services & Outsourcing Week in Singapore

Awards Serve as Industry Benchmark for Business Excellence

SINGAPORE – (8 September 2011)
The Shared Services & Outsourcing Network (SSON), the largest and most established community of shared services and outsourcing professionals, today announced the winners of its 2011 Excellence Awards for the Asian region.

Presented during the 14th Annual Asian Shared Services & Outsourcing Week Conference in Singapore, SSON’s Excellence Awards recognise organisations that demonstrate leading best practices, while generating measurable results in the core competencies of shared services and outsourcing. The focus of this year’s awards shifted from "best in" to "excellence in," a change that reflects the importance of achieving results in addition to leading with best practices.

More than 450 industry professionals attending Shared Services & Outsourcing Week looked on as the winners were acknowledged for excellence in categories ranging from people to improvement and innovation. The awards were judged by a panel of regional industry experts, while a new award – the People’s Choice Award for Personal Contribution to the Industry – was determined by public voting.

Commenting on the awards, SSON event producer Sarah Ye said, "This year, we asked nominees to demonstrate process excellence – regardless of where they were in their shared services or sourcing journey. This approach provided a much better picture of how shared services are truly supporting their organisations."

SSON Asian 2011 Excellence Awards Winners:

Excellence in Culture Creation
Winner: PT. Bank Mandiri, Indonesia
Honourable mention: HP GBS India

Excellence in Customer Service
Winner: Microsoft
Honourable mention: Vital Org

Excellence in Improvement & Innovation
Winner: HP GBS Dalian, China
Honourable mention: National Healthcare Group, Singapore

Excellence in People & Communication
Winner: Vital Org
Honourable mention: Proctor and Gamble

Excellence in Value Creation
Winner: HP GBS Beijing, China
Honourable mention: HP Global Analytics, India

People’s Choice Contribution to Industry, Thought Leadership
Winner: Ravichandran Venkataraman (Ravi), Vice President, Global Business Services, Hewlett-Packard Company

As vice president of HP’s Global Business Services, Ravi is responsible for developing HP’s shared services strategy and global operating model. After stepping into this role in June 2011, his current scope of functions includes finance and accounting, human resources, supply chain, quote to cash, service administration, and marketing support. Before this, Ravi was the head of GBS India operations – a team of about 10,000 employees.

In his current role, Ravi leads a team of more than 18,000 people spread across 12 major centers and co-located in 56 countries including the U.S., India, China, Mexico, Costa Rica, Argentina, Poland, Romania, and Singapore, among others.

The Asian Shared Services & Outsourcing Week is an annual event recognising excellence, achievement and innovative content in Shared Services. For more information, please visit or