The changing relationship between suppliers and clients
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Next week I’m chairing the Customer Advisory Board meeting for a big IT and BPO supplier. I won’t name them here because it’s unfair to give them a bit of free media promotion just because they are paying me to chair an event, but I thought I would describe some details of the event because it interests me to see how far we have progressed in the relationship between those who buy IT services and the suppliers.
This supplier has managed to get 8 or 9 of their top customers...
