Trends Trends Trends
GovernanceThe key trend with regards to shared services governance is the increased use of the Global Business Services model. The last 12 months has seen more and more companies move away from functional ownership of shared service centres, and towards the development of a separate governance structure for GBS, which owns all the services that are provided by the shared service centres.
The new governance structure typically includes a seat for GBS at the leadership table, and illustrates compa...
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