The Race for Lucrative Robotic-enabled BPO Work is On: RPA Providers Muscle In on BPO Market
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Will ITO/BPO Service Providers Present Tough Competition for RPA Providers?
Automation is emerging as the current big opportunity in process improvement, and showing huge potential in its ability to capture the outsourcing market. RPA – or Robotic Process Automation – is being offered to clients as virtual Robots, tools, or a set of scripts, which deliver head count reduction and zero errors, and convert repetitive, low skill jobs into automated processes.
But does that mean RP...
