You cannot make your processes more effective if your pathways are blocked. Here, Infosys’s delivery lead for Business Transformation Services – Madhukar Tata – shares what he’s seen over multiple client engagements – and offers a few pointers.
BH: Madhukar, I know that much of the BPO work you undertake involves an element of transformation. Let’s start at the beginning: what is this transformation all about? Define it.
MT: Sure, so it&rsquo...
