Measuring Customer Satisfaction

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About this Podcast...
One of the key elements of a successful shared services organization is the ability to provide consistent and measurable customer service to ensure that the enterprise understand the true value of the shared services organization. This presentation looks at the Wal-Mart’s experiences in establishing a program for customer engagement and satisfaction.

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The Peninsula Manila, Makati City, Metro Manila, Philippines
March 18 - 21, 2018
Hyatt Regency Orlando, Orlando, FL, United States
March 18 - 21, 2018
San Jose, Costa Rica
April 18 - 18, 2018