Bob Cecil Posts
Bob Cecil discusses how GBS/ SSO organizations may be the key to generative AI truly breaking into the business landscape. Despite the undeniable buzz, efficiently implementing the technology on an enterprise-level scale is a bit more scarce.
Outsourcing some, or all, of your business processes is a big step but what happens when the contract is due to expire? Maybe your provider has already approached you with a proposal for renewal, but is that the best option?
Business services organizations are continuing to add scope beyond traditional back office functional processes.
Another One Bites the Dust: Maintaining Organizational Agility in Your Business Services
Published: 2023-03-27
Published: 2023-03-27
Why business services leaders need to be prepared to pivot to shifting organizational models.
Five actions you should take before jumping on the outsourcing bandwagon too quickly.
The importance of digital COEs mple, Human Resources may naturally host a user experience management COE, but GBS may host this service
Stopping The Backward Slide: How to Fight the Gravitational Pull Towards Functional Models
Published: 2021-03-23
Published: 2021-03-23
If you’re not moving forward through the evolutionary business services stages, you’re losing ground to leaders in your industry.
Most research points to the multi-functional GBS model as being an attribute of higher performing business services organizations. There is a big but, however...
