Connecting the Dots Posts
Monthly source for cutting-edge insights on Global Business Services, Digital Transformation, and the Future of Work
Master Data Management is the essential foundation for AI success. Learn why poor data quality undermines AI and how strong MDM drives real ROI.
Case study of VAULT at Danone: how strong data foundations enabled AI-powered fraud prevention and rapid capability deployment in GBS.
Why cracking AI use cases isn’t enough. Uncover how data flows and master data act as the cipher key; shifting from isolated AI to integrated intelligence.
Why every industry is racing to “5.0.” Explore how Generative AI creates a white‑canvas moment; shifting from optimization to designing new operating models.
A personal reflection on AI acceleration, trust, and what 20 years of cross-functional leadership taught Mauro Portela about the future of work.
Why AI fails isn’t about tech, it’s about unseen data hedges. Learn how to make the invisible visible and unlock true transformation.
The Generative AI Revolution in Global Business Services Part 3: The Race to GBS 3.0
Published: 2025-11-26
Published: 2025-11-26
Explore how Generative AI and GBS 3.0 reshape business, drive transformation, and define the future of global services.
The Generative AI Revolution in Global Business Services- Part 2: Beyond Technology - New Models for Value Creation
Published: 2025-11-13
Published: 2025-11-13
Learn about the Virtuoso Dynamic Model (VDM) and the groundbreaking concept of GBS Condominiums with Mauro Portela!
The Generative AI Revolution in Global Business Services - Part 1: The Intelligence Revolution
Published: 2025-10-30
Published: 2025-10-30
View the Article: 'The Generative AI Revolution in Global Business Services - Part 1: The Intelligence Revolution,' Learn More Today!
