Frustration Free: How Amazon delivers employee experience Posts

How do you leverage data for the decisions taken in HR Services the 'Amazon way'?
Why do outliers matter? They force you to ask yourself hard questions about why a segment of your customers is having such a horrible experience with your service
How to measure customer experience the Amazon way – and that means, as you'd expect, applying strict data analysis
In early 2015 I was asked to begin building a new team in Amazon’s HR Shared Services department focused on measuring and developing the way employees experience our services. I admit that the initial charter was somewhat daunting – to benchmark A...