iThink SSON – a Professor’s View of Outsourcing and Offshoring Posts


by Professor Ilan Oshri, Loughborough Centre for Global Sourcing and Services and Professor Julia Kotlarsky, Aston Business SchoolResearch support was provided by Xiaowei Jin, PhD Candidate, Loughborough Centre for Global Sourc...
China: A Mid-Term Assessment of the "1000-100-10" StrategyThe days of multinationals shying away from setting up captives in China, or contracting out work to a Chinese vendor, are all but gone. In fact, growth of the Chinese outsourcing...
by Prof. Ilan Oshri, Dr. Angelika Zimmerman and Dr. Eleni Lioliou – Loughborough Centre for Global Sourcing and ServicesDoes your firm manage both shared services centers and third party service providers? If it does, did you look t...
China: Yesterday, Today and Tomorrow
Published: 2014-01-14
As China welcomes in the New Year (Year of the Horse), columnist Professor Ilan Oshri reports on a Phoenix rising. For the second day, a Chinese m...
Think outsourcing. Now think location. You are probably thinking India, China or perhaps Central Eastern Europe. Think again.I have recently studied the attractiveness of the UK (with M.N. Ravishankar and my PhD student Kayode Ejodam...
View from China: Big (Entry) Data
Published: 2013-10-10
I have just returned from yet another fascinating visit to China. This is the third time I’ve visited Lifewood in the last three years. Lifewood is now Pactera BPO. Most of you probably wonder – who is Pactera?Pactera is the biggest IT vend...
Backsourcing: Can you do it right?
Published: 2013-05-06
Is 'backsourcing' the right strategy? Let's consider, to start, some recent decisions. The list is long, so just to name a few:American Airlines brought back its IT infrastructure from IBM in 2007.JPMorgan Chase terminated a $...
Last December I reported about Lifewood, a fascinating BPO I visited in China. Lifewood, now part of Vanceinfo – the largest...