Last December I reported about Lifewood, a fascinating BPO I visited in China. Lifewood, now part of Vanceinfo – the largest IT and BPO vendor in China – is a data entry BPO that specialized in transcribing handwritten documents in more than 25 languages. The surprising element in how Lifewood provides services to its growing clientele base is that none of the Lifewood operators is capable of reading any of the languages they transcribe – and...
