Backsourcing: Can you do it right?

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Ilan Oshri

Is 'backsourcing' the right strategy? Let's consider, to start, some recent decisions. The list is long, so just to name a few:American Airlines brought back its IT infrastructure from IBM in 2007.JPMorgan Chase terminated a $5B contract with IBM in 2002.Mutual of New York ended a 7-year contract with CSC in 1997.Sainsbury terminated an outsourcing contract with Accenture after 5 years of service.McDermott International Inc. dropped what was supposed to be a 10-year global IT outsourcing deal wi...
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