SSON Impact Awards - The Winners Series Posts
Join us on this weekly column as we feature the trophy-winning case studies of the SSON Impact Awards.
Read on to learn about Astellas' Impressive Change Management Award win
Read on to learn about Philip Morris International's impressive Customer Centricity Award win
Read on to learn about Smith+ Nephew's 12-point plan programme to strengthen, accelerate, and transform their business growth which ultimately won SSON's Busine
Read on to learn about BSW Health's HR transformation that led to over 15 paper forms being eliminated and ultimately won SSON's HR Impact Award.
Read on to learn about PolyAI's innovative technology which boasts an impressive voice-driven interface. The voice assistant ultimately led to PolyAI winning SSON's Technology of the Year Award.
Read on to learn how Alcon's project led to 90% of managers taking unconscious bias training and an 88% inclusion result! This project ultimately won SSON's Diversity & Inclusion Impact Award.
Read on to learn how CMI's project led to a 100% standardization rate within document management processes, ultimately winning them SSON's Finance Impact Award 2024.
Read on to learn how a talent management strategy resulted in a 100% compliance rate on service delivery and audit requirements. This success ultimately allowed Infosys and T-Mobile to win SSON's Creative Talent Management Impact Award.
Booz Allen & ScottMadden Win SSON's Change Management & Business Transformation Impact Award
Published: 2024-05-24
Published: 2024-05-24
Read on to learn how a Delivery Hub initiative resulted in $1.7 million in YTD cost avoidance, and an 83% ESAT score, ultimately allowing Booz Allen and ScottMadden to win SSON's Change Management & Business Transformation Impact Award.
Read on to learn how ScottMadden aided in an 86.7% First Call Resolution average, and ultimately won SSON's Service Provider of the Year Award.
As a part of SSON's 2024 Shared Service and Outsourcing Week, SSON was honored to announce the winners of the 2024 SSON North American Impact Awards. This week, read on to learn how the BAT team generated a project that led to a $4.5 million cost reduction and 89% employee engagement rate.Â
Read on to learn how James J. Kavanaugh from IBM led an initiative that reduced IT expenses by $150K and ultimately won SSON's Business Resilience Impact Award.
Read on to learn how Eric Harding and Cris Taylor from PayPal led an automation initiative that resulted in a 96.8% case quality average, and ultimately them winning SSON's Automation Impact Award.
Woolworths: Winner Of The Transformation & Change Management Impact Award 2021, Australasian SSOW
Published: 2021-09-07
Published: 2021-09-07
Here we share an edited version of Woolworth Group’s winning application for the Transformation & Change Management Impact award in Australia.
Here we share an edited version of Lions winning application for the Business Resilience Impact Award recognised at the Australasian Shared Services & Outsourcing Week.
Asahi Beverages: Winner Of The Customer Centricity Impact Award 2021, Australasia SSOW
Published: 2021-07-15
Published: 2021-07-15
Here we share an edited version of Asahi Beverages’ winning application for the Customer Centricity Impact award in Australia.
Our multi-year structured journey to create value through data, make operations frictionless & create future ready people started with building relevant skills, creating business impact & repeating the cycle again.
SAP Global HR Service Delivery (GSD) is an organization within the Human Resources Board Area of SAP.
Ecopetrol: Winner of the Change Management & Business Transformation Impact Award
Published: 2021-02-12
Published: 2021-02-12
In 2018 and after 15 years of having a manual travel system, Ecopetrol wanted to innovate in the customer experience by embarking on a winning business transformation.
It was envisaged that the future AECOM organization will be a lower-risk, higher-return business focused on its industry-leading professional services capabilities.
To address the complexity of the process along with the vast amount of manual effort, the GSI finance team executed a complete transformation of the financial process to improve efficiency and productivity.
