The Psychologist’s Couch Posts


Do you know who’s the King of India? You’re thinking, India is a democratic country and doesn’t have a King. Wrong. Think again. The King of India is Ran"King" – ranking!! This started off as a light banter with my daughter but then I realized the...
I love to travel and I love to study the cultural aspects of different countries. Being in the BPO industry has allowed me to interact with people from all over the world on a regular basis. As I am in Wuhan [China} this w...
Shared Services: Emerging Markets
Published: 2013-01-22
Wikipedia defines emerging markets as "nations with social or business activity in the process of rapid growth and industrialization". This loosely, set definition qualifies a lot of countries across the world that don’t have any ideologic...
"Elder Brother" Syndrome
Published: 2012-09-10
Elder brother syndrome Many years ago, I remember watching a traffic program on the BBC . In that episode, they showed an errant motorist of African/Caribbean origin. He was pleading with a Caucasian Traffic Officer not to issue him a...
Outsourcing and Global Communication
Published: 2012-08-28
Do you feel that there are more people with gray hair in the BPO industry? Whether this is true or not, BPO industry remains an intense industry and examples of emotional highs are plenty. While there is plenty of wisdom available aroun...
Parkinson’s Law
Published: 2012-08-16
Parkinson’s Law is defined as a syndrome where work expands so as to fill the time available for its completion. Take a hard look at your retained organization: has it succumbed to the disease? While labor arbitrage remai...