Outsourcing and Global Communication

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Anirvan Sen

Do you feel that there are more people with gray hair in the BPO industry? Whether this is true or not, BPO industry remains an intense industry and examples of emotional highs are plenty. While there is plenty of wisdom available around emotional flashpoints unfortunately, there isn’t a lot of literature. Emotional flashpoints are tremendous threats to any relationship and the badly handled ones can lead to a break of engagement. In today’s complex world, where organizations are...
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