Is Culture Important in Shared Services and Outsourcing?

Rakesh Sangani
Posted: 08/11/2014

The obvious answer is "yes" to this rather leading question. That said, when we discuss these aspects with leads of shared services and organisations that have progressed the BPO route, the common answer is "yes," but the sentiment is: "after the cost reduction is achieved". It is highly dangerous to put the need to reduce costs, which is

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Rakesh Sangani
Posted: 08/11/2014

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