Insights from SSOW
At the heart of the global shared services and outsourcing community, SSOW brings together industry leaders, practitioners, and innovators to explore the latest trends, technologies, and strategies shaping the future of work. This exclusive content hub captures the most valuable moments from our flagship events, curated by our editorial team. From keynote highlights and panel takeaways to behind-the-scenes interviews and actionable insights, this hub offers a window into the conversations driving transformation across shared services.
Whether you’re looking for inspiration, best practices, or a glimpse into what’s next, explore our latest coverage and stay connected to the pulse of SSOW.
SSOW Europe 2025 Post-Show Report
August 05 by SSO Network
Learn about the key moments, insights, and impact of SSOW Europe 2025. Read on to access your copy of the post-show report.
Value Selling & Value Generation With Siemens Global Business Services
August 04 by Sally Fletcher
Understand how Siemens Global Business Services approached Value-Based Selling & Value Generation through inside-sales and customer relationship management.
The Trends Shaping GBS Location in 2025: Ask the Expert
July 29 by SSON Editor
View the Article "The Trends Shaping GBS Location in 2025: Ask the Expert." Learn more today!
Front Office Services in GBS: Ask the Expert
July 23 by SSON Editor
View the Article "Front Office Services in GBS: Ask the Expert" Learn more today!
Nearshoring, Risk, and Resilience: Ask the Expert
July 16 by SSON Editor
View the Article "Nearshoring, Risk, and Resilience: Ask the Expert." Learn more today!
Remote and Hybrid Work in GBS: Ask the Expert
July 09 by SSON Editor
Learn how the Global Business Services industry is tackling big business trends in 2025, such as remote and hybrid working.
Driving P2P Transformation with AI: Insights from Industry Leaders
July 03 by Beth Brown
View the Agenda for the 2025 Intelligent Document Processing Virtual Summit on October 7th Learn more today!
Dragon’s Den for Global Business Services: Innovation Meets Interrogation at SSOW Europe 2025
July 02 by Sally Fletcher
View the Agenda for the 2025 SSOW Autumn occurring October 21st to 23rd. Learn more today!
Agentic AI in GBS: Ask the Expert
June 16 by SSON Editor
Discover how Agentic AI is shaping GBS organizations in 2025...
Why R2R Automation is Crucial in 2025
June 05 by Beth Brown
A recent session at SSOW Europe highlighted how, with Redwood Software, Schneider Electric has achieved an 80% reduction in manual efforts within R2R.
5 Hard Truths About BPO Partnerships
May 23 by Beth Brown
Discover the top takeaways from The Outsourcing Customers' Panel at SSOW Europe 2025.
Insights from SSOW: Reimagining GBS: AXA’s Roadmap to Enterprise Transformation
May 21 by Sally Fletcher
Explore how AXA is reimagining Global Business Services to drive enterprise-wide transformation, at SSOW 2025...
