Insights from SSOW
At the heart of the global shared services and outsourcing community, SSOW brings together industry leaders, practitioners, and innovators to explore the latest trends, technologies, and strategies shaping the future of work. This exclusive content hub captures the most valuable moments from our flagship events, curated by our editorial team. From keynote highlights and panel takeaways to behind-the-scenes interviews and actionable insights, this hub offers a window into the conversations driving transformation across shared services.
Whether you’re looking for inspiration, best practices, or a glimpse into what’s next, explore our latest coverage and stay connected to the pulse of SSOW.
Empowering Women in GBS: 5 Strategies for Leadership & Career Growth
December 09 by Beth Brown
Discover 5 proven strategies to empower women in GBS leadership; build your brand, network smart, and thrive in a changing business landscape.
A Candid Review on the Future of Agentic AI
December 04 by Beth Brown
Explore 7 candid truths about Agentic AI in GBS—its real potential, challenges, and why success depends on more than just technology.
From Cost to Strategic Partner: How GBS Leadership is Redefining Value
November 27 by Beth Brown
How GBS leaders at SSOW Autumn 2025 are shifting from cost centers to strategic partners through talent mobility, innovation, and storytelling.
Driving Digital Transformation in GBS: Lessons from Philips’ AI Journey
November 18 by Beth Brown
Discover Philips' top tips for AI-powered GBS transformation, based on key insights from SSOW Autumn 2025.
5 Questions That Will Keep Your GBS Relevant in 2026 & Beyond
November 03 by Shared Services & Outsourcing Network
Read the latest from SSOW Autumn, as Tom Bangermann breaks down the future of GBS.
Remote and Hybrid Working Evolution: Ask the Expert
August 18 by SSO Network
View the article ' Remote and Hybrid Working Evolution: Ask the Expert'. Learn more today!
SSOW Europe 2025 Post-Show Report
August 05 by SSO Network
Learn about the key moments, insights, and impact of SSOW Europe 2025. Read on to access your copy of the post-show report.
Value Selling & Value Generation With Siemens Global Business Services
August 04 by Sally Fletcher
Understand how Siemens Global Business Services approached Value-Based Selling & Value Generation through inside-sales and customer relationship management.
The Trends Shaping GBS Location in 2025: Ask the Expert
July 29 by Tom Bangemann
View the Article "The Trends Shaping GBS Location in 2025: Ask the Expert." Learn more today!
Front Office Services in GBS: Ask the Expert
July 23 by SSO Network
View the Article "Front Office Services in GBS: Ask the Expert" Learn more today!
Nearshoring, Risk, and Resilience: Ask the Expert
July 16 by SSO Network
View the Article "Nearshoring, Risk, and Resilience: Ask the Expert." Learn more today!
Remote and Hybrid Work in GBS: Ask the Expert
July 09 by SSO Network
Learn how the Global Business Services industry is tackling big business trends in 2025, such as remote and hybrid working.
