Insights from SSOW
At the heart of the global shared services and outsourcing community, SSOW brings together industry leaders, practitioners, and innovators to explore the latest trends, technologies, and strategies shaping the future of work. This exclusive content hub captures the most valuable moments from our flagship events, curated by our editorial team. From keynote highlights and panel takeaways to behind-the-scenes interviews and actionable insights, this hub offers a window into the conversations driving transformation across shared services.
Whether you’re looking for inspiration, best practices, or a glimpse into what’s next, explore our latest coverage and stay connected to the pulse of SSOW.
30th SSOW Post-Show Report
May 18 by Shared Services & Outsourcing Network
Discover why SSOW continues to be the definitive event shaping the shared services and GBS landscape with the March 2026 SSOW Post-Show Report.
The Last 30 Years of Shared Services: Lessons & What’s Next
May 15 by Beth Brown
Final reflections from SSOW Orlando 2026 on orchestration, agentic AI, data readiness, operating models, and skills shaping shared services’ next era.
The Record-to-Report Efficiency Mirage
May 12 by Beth Brown
Most R2R teams confuse visibility with automation. Discover where manual work hides and how true orchestration delivers a touchless close.
The Evolving Role of BPO in the Agentic Era
May 07 by Beth Brown
At SSOW Orlando 2026, G6 leaders debated whether BPO still fits in the AI age, and how orchestration defines its future in agentic operating models.
GBS Uncovered: What Practitioners are Actually Talking About
April 29 by Beth Brown
GBS leaders’ candid SSOW Orlando 2026 IDG takeaways: automation reality gaps, ROI challenges, AI agent ownership, governance risk and talent retention.
Why Agentic AI Projects Fail to Scale: Moving Beyond Pilot Mode
March 31 by Beth Brown
Discover why agentic AI pilots stall and what it really takes to scale, data, orchestration, outcome‑driven metrics, and workforce readiness.
Frontline by Design: How Customer Experience Is Reshaping GBS
March 27 by Beth Brown
How GBS is becoming a frontline CX engine, blending AI, human judgement, and outcome‑driven metrics to shift from efficiency to experience.
Navigating Change Without Disruption: Why Resilience is the New Operating Model
March 18 by Beth Brown
How GBS leaders can drive continuous transformation, orchestrate people and AI, and build resilience, without disrupting operational performance.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth Brown
Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
Top 5 Insights from SSOWomen’s Day 2026
March 16 by Beth Brown
From fostering community to taking risks, discover the top five lessons from SSOWomen's Day 2026.
Empowering Women in GBS: 5 Strategies for Leadership & Career Growth
December 09 by Beth Brown
Discover 5 proven strategies to empower women in GBS leadership; build your brand, network smart, and thrive in a changing business landscape.
A Candid Review on the Future of Agentic AI
December 04 by Beth Brown
Explore 7 candid truths about Agentic AI in GBS—its real potential, challenges, and why success depends on more than just technology.
