Insights from On-site at SSON Events
At the heart of the global shared services and outsourcing community, this content hub brings you on-the-ground insights from the industry's leading events, conferences, and gatherings shaping the future of work. Curated by SSON's editorial team, it captures the most valuable moments from the stages that matter most, whether that's an SSON flagship event, a partner conference, or another key industry gathering. From keynote highlights and panel takeaways to behind-the-scenes interviews and actionable insights, this hub offers a window into the conversations driving transformation across shared services.
Whether you're looking for inspiration, best practices, or a glimpse into what's next, explore our latest coverage and stay connected to the pulse of the industry.
Is Your Shared Services Operating Model Ready for Transformation?
September 24 by Beth Brown
Discover why shared services transformations fail: and how stronger operating models, data foundations and employee engagement unlock AI value.
Securing the Boardroom Seat for GBS: Mastering the Language of Influence
September 16 by Eve Michell
Learn our top three takeaways from Shared Services and GBS Select San Diego on communicating effectively with the board.
Agentic AI in Shared Services: From Experimentation to Operating Model Transformation
September 15 by Beth Brown
Five key lessons from AI thought leaders on moving from AI experimentation to operating model transfomation.
Architecting the Agentic Enterprise: Insights on Scaling AI Agents
August 26 by Beth Brown
Learn how GBS leaders can scale agentic AI with stronger governance, guardrails, outcome-based metrics and a culture of co-creation.
Digital Colleagues and the Future of Work: What AI Agents Mean for Employees
July 16 by Beth Brown
Discover how organizations need to rethink work in the age of the digital colleague, and what the rise of agentic AI means for human workers.
HR Metrics: 5 Ways Shared Services Can Prove Business Value
July 10 by Beth Brown
Discover 5 HR ways GBS can prove business value, from employee experience and AI impact to workforce agility, trust, and smarter decision-making
HR Leadership Through Layered Disruption: How Shared Services Can Build Resilience
July 03 by Beth Brown
HR leaders can build resilience through agile operating models, trusted data, human-centered AI adoption, and empathetic change leadership.
Why Governance is the Biggest Challenge in Scaling Agentic AI
June 30 by Beth Brown
Explore why governance is the biggest challenge in scaling agentic AI, from ownership and data quality to engineered controls and responsible innovation.
The Future of HR Shared Services: 5 Lessons for Leaders
June 16 by Beth Brown
AI is reshaping HR shared services. Explore five key lessons for building agile, data-driven, and human-centered HR delivery models
Agentic AI: 5 Lessons for Scaling Digital Labor
June 12 by Beth Brown
Agentic AI insights from the 2026 enterprise conference, covering governance, data readiness, and strategies to scale digital labor successfully.
Reflections on Shared Services and Outsourcing Week Europe 2026
June 01 by Eve Michell
From agentic AI to claiming your seat at the C-Suite table, here are the five key takeaways from Shared Services and Outsourcing Week Europe 2026 in Estoril, P
How to Build a Change Engine Beyond Communications
May 27 by Eve Michell
Merck Group's Jan Derek Gill shares five key lessons for building a change engine that goes beyond communications to drive lasting transformation.
