In a previous article we talked about the 5 Steps to Getting a Shared Services Implementation Right. If you now have a Shared Services Center, the question is, "what next?" In this article, and for the next three articles, we will focus on the 4 Steps to Success After a Shared Services Start Up. These steps are:
Managing the Day-To-Day
Continually Improving the Operation
Governance
Value Add
In this first of four articles we will discuss delivering on your Service Leve...
