Tech Demo: NICE Enlighten XO Uses AI to Improve Self-Service Automation

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Barbara Hodge
09/24/2021

Tech Demo: NICE Enlighten XO Uses AI to Improve Self-Service Automation

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By: Barbara Hodge, Barbara Hodge 09/24/2021

SSON editor Barbara Hodge takes NICE’s AI-capability through its paces with Michele Carlson, to find out how real time customer/agent engagement data feeds better self-service solutions – first, by identifying automation opportunities; and second, by offering the downloadable data bot developers need to execute self-service automation faster...

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