Delivering Customer Experience in the Age of Digital Services
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Twenty years ago, Shared Services leaders were warned not to assume that delivering on SLAs was the same as providing comprehensive ‘Customer Service.’
The same applies today.
Amazon has set the bar high and enterprises cannot afford to lag behind in how internal customers and employees are treated. As rating goods and services in our private lives has become normal, that idea is transferring to business transactions, too.
This report highlights the concept of CX in the digital age, and offers tips on how modern automation solutions make it easier to understand and engage your customer – and thus drive a better experience.
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