Delivering Customer Experience in the Age of Digital Services

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CX in automated solution

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Twenty years ago, Shared Services leaders were warned not to assume that delivering on SLAs was the same as providing comprehensive ‘Customer Service.’

The same applies today.

Amazon has set the bar high and enterprises cannot afford to lag behind in how internal customers and employees are treated. As rating goods and services in our private lives has become normal, that idea is transferring to business transactions, too.

This report highlights the concept of CX in the digital age, and offers tips on how modern automation solutions make it easier to understand and engage your customer – and thus drive a better experience.

 

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

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