Tech Demo: NICE Demos Enlighten, its AI-driven CX Solution

How to offer agents real-time feedback to improve the customer experience

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Barbara Hodge

SSON's editor, Barbara Hodge, sat down with Abby Monaco from NICE, to put the NICE Enlighten AI-driven CX solution through its paces. Watch the video below for a first-hand introduction of what this technology can do.  
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