Future of Work in Shared Services: A How-To Guide on Leading With Experience in Today's New Reality

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Future of Work (FOW) has emerged as one of the top strategies (alongside accelerated automation) enterprises are relying on to drive the resiliency that was exposed as lacking as a result of the pandemic.

The current focus on FOW reflects not just the “new reality” but also how to get the best out of people, processes and partnerships.

This report explains how organizations can reach new heights by prioritizing “experience” and delivering it through technology and better engagement. Most enterprises are not yet ready for the future of work.

This How-To Guide offers a roadmap as they move forward.

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

Co-Contributor


Barbara Hodge
Principal Analyst and Global Digital Content Editor
Shared Services and Outsourcing Network (SSON)
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