How to Leverage AI as the 6th Sense for the Ultimate Customer Experience
We are surrounded by relevant data - but how to capture it?
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This year found enterprises suddenly providing customer service and support from home office environments – without the usual enabling factors the traditional workplace provides.
At the same time, customers' expectations are even higher.
Falling behind in customer experience has immediate ramifications that no organization can afford to risk. A key priority, therefore, is to leverage AI to ensure customers are satisfied and retained, and can thus be leveraged for additional growth opportunities.
This report introduces some of the newest AI capabilities that support this objective.
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