SSON's 2016 Global Interactive Analytics Workbook [Data Insights / Annual Survey]

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Last year we asked SSON's members how and to what extent they were leveraging the 5 mega trends identified in our 2015 Shared Services survey. Nearly 500 people responded and we've created an interactive workbook to share the results with you [click below].

Access workbook here:

What stands out is that

...nearly 3/4 of respondents agree that their "current Shared services strategy will deliver a dramatic and recognized value to the organization beyond cost savings"

What this tells us is that practitioners understand that shared services has evolved from the cost arbitrage and centralization that yielded returns in the traditional model. The question is: where is this recognition making itself felt?

This workbook offers valuable insights into the shifts that are affecting shared services delivery today. Its interactive features mean that you can zoom in on a region, a function, or a particular driver – even sorting responses by yesses and nos.

We've teamed up with our brand new data analytics center, DART, to offer you this new interactive capability. This is Shared Services data like you've never seen before. (There will be more to come in the months ahead so stay tuned.)

Some of the findings in this workbook:

  • 79% of respondents believe their current Shared Service strategy WILL deliver dramatic and recognized value beyond cost savings
  • Process excellence is the trend most likely to impact added value in the next 2 years. Robotics Process Automation was ranked least
  • 44% of SSOs globally intend to grow/maintain use of data analytics to improve performance
  • 68% of SSC practitioners say they are replacing or considering replacing FTEs with Technology

See the full workbook here.