SSON JOB BOARD: IT Engineer, Makati City PH - Odfjell Drilling

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Beth Hampton
10/12/2020

Odfjell Drilling Philippines is looking for a IT Engineer who is motivated, dynamic and engaged to facilitate and contribute to the Company's growth in servicing Global Helpdesk Support on a 24/7 operations.

 

DUTIES AND RESPONSIBILITIES

  • General IT and Desktop Support
    • Act as a point of contact for phone calls, chat, helpdesk portal and emails from users regarding IT issues and queries;
    • Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment;
    • Logs and tracks incident/service requests from identification through resolution. Documents resolutions and update knowledge database;
    • Troubleshoot, diagnose and resolve technical issues surrounding Windows Operating System, Citrix Environment, MS Office products, E-mails, internet connections, TCI/IP configuration and printers;
    • Provide remote desktop support and perform other activities based on SOPs;
    • Administer and provide User account provisioning.
  • Asset Management
    • Perform PC maintenance upgrades and configurations;
    • Runs diagnostic programs, isolates problem, determines and implements solution;
    • Participate and coordinate implementation of new IT infrastructure.
  • IT and Security Awareness
    • Provide training and technical support for users with varying levels of IT knowledge or competence;
    • Report IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared with all within IT;
    • Act in accordance with the expectation that being in an IT department requires extra awareness to IT Security threats, e.g., phishing emails, CEO scams, ransomware and other digital attacks;
    • Comply to Odfjell Drilling procedures within security and IT security, including internal IT guidelines.
  • Perform other related tasks that may be required from time to time.

 

QUALIFICATIONS

  • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent;
  • At least three (3) years of working experience in the related field is required for this position;
  • Experience in Shared Services and Multicultural Environment is an advantage;
  • Strong customer service, problem solving and collaboration abilities;
  • Willing to work in 24/7 operations.

 

Interested? APPLY HERE

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