SSON JOB BOARD: IT Engineer, Makati City PH - Odfjell Drilling

Odfjell Drilling Philippines is looking for a IT Engineer who is motivated, dynamic and engaged to facilitate and contribute to the Company's growth in servicing Global Helpdesk Support on a 24/7 operations.

DUTIES AND RESPONSIBILITIES

• General IT and Desktop Support
  • Act as a point of contact for phone calls, chat, helpdesk portal and emails from users regarding IT issues and queries;
  • Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment;
  • Logs and tracks incident/service requests from identification through resolution. Documents resolutions and update knowledge database;
  • Troubleshoot, diagnose and resolve technical issues surrounding Windows Operating System, Citrix Environment, MS Office products, E-mails, internet connections, TCI/IP configuration and printers;
  • Provide remote desktop support and perform other activities based on SOPs;
  • Administer and provide User account provisioning.
• Asset Management
  • Perform PC maintenance upgrades and configurations;
  • Runs diagnostic programs, isolates problem, determines and implements solution;
  • Participate and coordinate implementation of new IT infrastructure.
• IT and Security Awareness
  • Provide training and technical support for users with varying levels of IT knowledge or competence;
  • Report IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared with all within IT;
  • Act in accordance with the expectation that being in an IT department requires extra awareness to IT Security threats, e.g., phishing emails, CEO scams, ransomware and other digital attacks;
  • Comply to Odfjell Drilling procedures within security and IT security, including internal IT guidelines.
• Perform other related tasks that may be required from time to time.

QUALIFICATIONS

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent;
• At least three (3) years of working experience in the related field is required for this position;
• Experience in Shared Services and Multicultural Environment is an advantage;
• Strong customer service, problem solving and collaboration abilities;
• Willing to work in 24/7 operations.

Interested? APPLY HERE