Service, Leadership, and Other Stuff From Lee

Is "Straight Through Processing" the Ultimate Goal?

Lee Coulter
Contributor: Lee Coulter
Posted: 06/24/2014

This week, we (led by Tom Deuschle and the CRM team) debuted the new Client Status Dashboard. This is a completely different kind of dashboard to almost everything else that we do or use. As I emphasize a lot, we are all about our data. We talk about SLAs, SLTs, KPIs, metrics and analytics…all of which are really important –

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Lee Coulter
Contributor: Lee Coulter
Posted: 06/24/2014

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