This week, we (led by Tom Deuschle and the CRM team) debuted the new Client Status Dashboard. This is a completely different kind of dashboard to almost everything else that we do or use. As I emphasize a lot, we are all about our data. We talk about SLAs, SLTs, KPIs, metrics and analytics…all of which are really important – don’t get me wrong. There is a big gap, though. Almost all of our Service Level Targets are not pegged at 100% in terms of throughput, velocity, and qua...
