2014 State of the Shared Services Industry Report
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SSON's annual survey of its global membership lists some of the more influential trends, highlights opportunities for growth, and identifies priorities for investment.
Written by Barbara Hodge and Rochelle Hood, this report unearths the drivers behind the shifts that the Shared Services & Outsourcing industry has experienced as technology makes networked platforms more easily accessible, data is being turned into valuable insights, and services are expanding in scope to support global operations.
SSON canvassed its global membership at the end of 2013, to ask them how they planned to react in the years ahead. This extensive survey will give you access to the investment and automation priorities for the SSO industry, and highlights the most influential and popular metrics for measuring how SSOs rate their impact on the business.
Get a summary overview of some of the findings - click below: