How do you drive operational transformation with GBS? #Royal_Philips_interview
What's the elevator pitch on value, asks Julie Harbert? And how do you support change management through 'proof points'?
Julie is heading GBS transformation at Royal Philips, leveraging her past experience with a leading BPO provider, and tells SSON's Barbara Hodge how she is planning to go horizontal across the organization to drive value with GBS.
It's not just about robotics, but about upskilling your people, she reminds us. Watch the interview below (9 minutes).