Lion Named in Top 20 Most Admired SSOs and GBS for 2022 by SSON

New York, NY - In every industry there are clear, dominant powers that dictate the trajectory of future trends, practices, and standards. SSON has annually evaluated and measured the current state of the shared services, global business services, and outsourcing industry to provide unparalleled insight into modern business. For the sixth year in a row, SSON Research & Analytics (SSON R&A) announced the list of the Most Admired Shared Services Organizations (SSOs) & Global Business Services (GBS) for 2022, and Lion is among the appointed. 
 
SSON R&A analyzes SSON's cross-channel data from their 180,000 strong community to identify leading SSOs and GBS across the globe and recognize them for their achievements. In doing this, SSON provides objective, unbiased insights to the shared services and GBS community, backed by data-based research and analytics. This annual report full of expert guidance allows organizations to move forward with confidence, addressing their mission-critical priorities with ease and peace of mind amid uncertain corporate and societal landscapes.  
 
Among SSON’s Top 20 Most Admired Shared Services Organizations and Global Business Services for 2022 is Lion. This inclusion was a no-brainer for SSON’s Top 20 for Lion’s commitment to excellence, unmatched eye for innovation, and an unparalleled sense of community.  

• Centered on our vision to ‘Make Business Easy’, Enterprise Services creates value for Lion by driving operational discipline and simplifying processes. In the past five years, Enterprise Services has scaled its operations to develop new capabilities in management and governance, process excellence, project management, and advanced shared service operating principles.
• Our operating model has matured to encompass both business process excellence and data and reporting SAP COEs, enabling data and process improvements across end-to-end organization processes with customers, within our Supply Chain and, importantly, with our people. Embracing new ways of hybrid working and deploying robust Power BI dashboard reporting and tracking has resulted in increased people engagement, with wellbeing and energy levels at benchmark or exceeding top quartile benchmark organizations.     
• Our focus for the next 12 months is to continue to challenge our ways of working, leveraging automation and process intelligence through embedding delivering on exceptional experiences for Lion, and provide strategic insights and analysis to drive the best outcomes for our customers. 

"Through our various SSON channels, we identify SSOs & GBS that impress us the most in terms of their specific innovations, achievements and value-add. By recognizing them and inviting them to be part of the Top 20 benchmarking study, it provides both the Top 20 and the wider SSON community the invaluable opportunity to benchmark themselves by identifying areas where they excel in and key areas of improvement. The study also sheds light on the latest trends in service delivery, automation and workforce strategy as the industry navigates through the volatile external environment of economic, political and social volatility." Syazana Lim, Senior Analyst, SSON Research & Analytics 
 
Lion has further been invited to take part in an exclusive benchmarking study that covers various aspects of their enterprise strategy across 36 key metrics in nine categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury, including but not limited to the service delivery model, learning and development initiatives, automation strategy, strategic targets, and more.  
 
“We are both excited and honored to be selected in the Top 20 Most Admired SSO’s for the second year running. As Lion centers our core purpose around driving operational efficiency and simplifying our processes, the SSOW benchmark study supports us with valuable insights on trends and performance across the GBS industry as well as challenging us to look for new areas of opportunity to continually evolve our ways of working that keep us relevant with our business partners to deliver exception experiences and drive the best outcome for our customers.” Lisa Seary, Enterprise Services Director, Lion 
 
Through proof of concept, dedication to the craft, and unwavering commitment to innovation, SSON’s purpose-driven vision has come to fruition with the help of Lion. 
 
Highlights of the benchmarking data and the complete list of metrics are available on SSONetwork and will be presented at SSON’s SSO Week events throughout 2022-2023. 
 
 
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About SSON 
 
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.  
 
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Website: https://www.ssonetwork.com // https://www.sson-analytics.com  
 
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For more information or press inquiries, please contact Kaitlin Mansour at kaitlin.mansour@ssonetwork.com or +1 (810) 397-5267