2024 State of the GBS and Outsourcing Industry in Latin America

Global enterprises are more and more susceptible to disruptions from global and local economic shifts. As a result, SSO and GBS leaders are focused on optimizing their delivery models to meet the discerning demands of business customers. 
 
These businesses now look to shared services to perform more complex processes that require real-time collaboration and skilled talent. This has led to a reassessment of global footprints – particularly for North America — with nearshoring from Latin America emerging as a viable alternative to the cost-driven offshoring of the past. However, information specific to the Latin American market remains scarce.
 
This report was designed to fill this information gap, presenting findings from a recent SSON Research & Analytics survey. Read on for a deep dive into Latin America – and actionable insights to help determine the best path forward for your organization.
 
You will learn: 

• What functions/processes are companies performing from LATAM vs. globally? 
• What are leading GBS locations in the region?
• How do SSO/GBS satisfaction levels in LATAM compare to the rest of the world?
• How does LATAM’s technology adoption compare to other regions?
• What cost savings and productivity improvements are being achieved by LATAM SSO/GBS?
• What is the reality vs. perception of LATAM market concerns?
• And more!

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