State of The Industry Report 2024: Philippines

The Philippines has firmly established itself within the shared services industry as a key business process outsourcing (BPO) location. Data collected by SSON Research & Analytics reveals that of the 746 recorded Filipino shared service centers (SSCs), over 52% are BPO centers (390). The Shared Services & BPO Atlas ranks the country second for the number of BPO centers, only behind India (571).

Readers of this report will receive unique insights into the Filipino shared services landscape, including: 

• Geographical trends surrounding shared service centers. 
• Strengths and challenges within the BPO industry.
• The education and skills available within the Filipino talent pool. 
• Trends in employee acquisition and retention. 
• Digital transformation initiatives. 
• Implementation of Generative AI and automation efforts. 

For more insights, SSON is delighted to once again be hosting SSOW Philippines, in August 2024. For exclusive insights, expert guidance, and access to leading solutions providers, secure your spot today!