Global Business Services: Trends in Measurement and Performance Improvement

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Posted: 07/04/2012

Enterprises are accelerating the pace at which they are adopting global business services model (GBS), but most of these organizations are still in the incipient stages of GBS maturity. Taking a GBS organization to the next level requires a comprehensive vision and a highly coordinated series of transformational steps. The Hackett Group's recent survey of Shared Services & Outsourcing Network (SSON) members found that, while GBS executives recognize the importance of monitoring performance, most are still struggling to move their metrics and measurement capabilities to the next level.
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Posted: 07/04/2012

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