SSON Glossary: Agentic AI
Artificial intelligence systems designed to independently plan, make decisions and take actions to achieve defined goals with limited human intervention.
How Can Shared Services Turn AI-Created Capacity into Business Value?
September 24 by Robert J. Yeldell, Jr.
Discover how shared services leaders can turn AI-created capacity into growth, cost savings, process improvement and higher-value work.
Agentic AI in Shared Services: From Experimentation to Operating Model Transformation
September 15 by Beth Brown
Five key lessons from AI thought leaders on moving from AI experimentation to operating model transfomation.
The Agentic Advantage: Transforming Accounts Payable into a Strategic Value Engine
September 04 by Shared Services & Outsourcing Network
Discover how agentic AI can help AP teams move past task-level automation towards autonomous finance processes.
Architecting the Agentic Enterprise: Insights on Scaling AI Agents
August 26 by Beth Brown
Learn how GBS leaders can scale agentic AI with stronger governance, guardrails, outcome-based metrics and a culture of co-creation.
Can Agentic AI Fix a Broken Shared Services Process?
August 11 by Robert J. Yeldell, Jr.
Can Agentic AI fix broken shared services processes? Learn when to use AI, agents, or process redesign to address root causes.
How to Avoid the Biggest Pitfalls in Agentic AI Deployment
July 28 by Sally Fletcher
Avoid the biggest Agentic AI deployment pitfalls: rethink RPA habits, focus on outcomes, improve readiness and prove ROI with high-volume use cases.
