SSON Glossary: Generative AI
Generative AI is a type of artificial intelligence that enables machines to generate new content or data, such as text, images, or even entire applications. Unlike other types of AI, such as predictive or prescriptive AI, which are based on existing data, generative AI creates new data or content by learning patterns and rules from existing data.
Combining AI and Human Insight to Strengthen Continuous Financial Recovery
October 21 by Rachel Guttenberg
AI and human expertise combine to detect financial leakage, recover value, uncover root causes and drive continuous P2P improvement.
How Can Leaders Use New Large Language Model Capabilities to Redesign Knowledge Work Responsibly?
October 07 by Sundar Chari
Learn how leaders can use human-centered AI, agentic systems, and responsible governance to redesign knowledge work and improve outcomes.
Learning and Unlearning at Scale
August 31 by Edesio Santana
How human, machine and collective intelligence are reshaping work, leadership and renewal in modern enterprises.
The Acceleration Paradox
August 19 by Mauro Portela
Explore the need for strong data foundations before AI, tackling the "Acceleration Paradox" and reversing the typical AI implementation sequence.
Gen AI and Free Cash: The Strategic Lens for Financial Agility
January 30 by Nishchinth Dewar
Gen AI transforms cash flow visibility, helping individuals and organizations understand free cash and build financial agility in uncertainty.
The White Canvas Moment - When Generative AI Meets GBS x.0
January 23 by Mauro Portela
Why every industry is racing to “5.0.” Explore how Generative AI creates a white‑canvas moment; shifting from optimization to designing new operating models.
The Missing Element: Making the Invisible Visible
December 05 by Mauro Portela
Why AI fails isn’t about tech, it’s about unseen data hedges. Learn how to make the invisible visible and unlock true transformation.
The Generative AI Revolution in Global Business Services- Part 2: Beyond Technology - New Models for Value Creation
November 13 by Mauro Portela
Learn about the Virtuoso Dynamic Model (VDM) and the groundbreaking concept of GBS Condominiums with Mauro Portela!
How Pearson is Applying Gen AI to Elevate Candidate and Employee Experiences
January 30 by Alex Roberts
Learn here how Pearson is Applying Gen AI to Elevate Candidate and Employee Experiences
Top 5 Take-Away’s From SSON’s AP Automation Virtual Summit
December 05 by Sally Fletcher
Top 5 Take-Away’s From SSON’s AP Automation Virtual Summit
The Bright Future of AI: In Conversation with Pascal Bornet
July 09 by Pascal Bornet
Pascal Bornet boasts over 25 years of consulting experience as well as authoring two books, Intelligent Automation and Irreplaceable. Drawing on his wealth of knowledge, Pascal sat down with SSON, at...
Generative AI in Shared Services: One Year On
June 20 by Beth Brown
This report will help you understand how SSOs and GBS are leveraging generative AI to boost productivity, streamline functions, and enrich customer experience. Discover key trends, implementation stra...
