SSON Glossary: Shared Services
Shared services is the now well-established principle of consolidating "non-core" (back office) support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction.
30th SSOW Post-Show Report
May 18 by Shared Services & Outsourcing Network
Discover why SSOW continues to be the definitive event shaping the shared services and GBS landscape with the March 2026 SSOW Post-Show Report.
The Last 30 Years of Shared Services: Lessons & What’s Next
May 15 by Beth Brown
Final reflections from SSOW Orlando 2026 on orchestration, agentic AI, data readiness, operating models, and skills shaping shared services’ next era.
SSOW Europe 2025 Post-Show Report
August 05 by SSO Network
Learn about the key moments, insights, and impact of SSOW Europe 2025. Read on to access your copy of the post-show report.
Is Shared Services Dead?
April 10 by Dave Hughes
Discover with Dave Hughes whether shared services are truly a thing of the past...
Chairman's Takeaways: Shared Services & Outsourcing Week North America
April 03 by Sally Fletcher
Chairman's Takeaways: SSON's Shared Services & Outsourcing Week North America, Orlando.
The 2025 North American SSON Impact Awards Finalists
March 10 by SSO Network
The finalists for the 2025 North American SSON Impact Awards have been revealed..
10 Executives of Shared Services on Current Priorities, Challenges, & What’s Next
February 25 by Shared Services & Outsourcing Network
Discover the Future of Shared Services with Insights from 10 Industry Experts
The Art of Being a True Business Partner
February 13 by Misty Thorpe
Discover why your business partnership must rely on trust, credibility, loyalty, openness, and mutuality.
The Top GBS Trends For 2025!
January 09 by Sally Fletcher
To help us explore the innovations, challenges, and opportunities shaping 2025, we invited Chazey Partners to be part of this SSO Next episode.
2025 Predictions From SSON’s Global Advisory Board (Part Two)
December 17 by Sally Fletcher
2025 Predictions from SSON’s Global Advisory Board on the future of global business services
3 Key Insights from SSOW London 2024
November 25 by Beth Brown
This October, SSON hosted the 24th edition of Shared Services & Outsourcing Week London, so let's delve into the top takeaways from this year’s conference.
SSOW 2024: A Year in Review
November 21 by Beth Brown
To highlight the success of 2024, SSON is thrilled to share the Shared Services & Outsourcing Week 2024: A Year in Review report.
