SSON Glossary: IT Service Management (ITSM)
IT Service Management (ITSM) is a set of processes and activities that organizations use to deliver and manage IT services to their customers. ITSM encompasses the entire lifecycle of an IT service, from its conception and design to its delivery and support.
Supercharging ITSM with ITOM
June 13 by SSO Network
Companies are increasingly leveraging technology to differentiate and transform employee and customer experiences in delightful and meaningful ways. Right-size your IT service management without skipp...
Service Delivery vs Service Management: What’s the Difference?
December 20 by Maricelyn Trinidad
Utilizing a true service management approach with great service delivery has many advantages and could help ensure you have the right focus on your priorities while maximizing outcomes in a way that m...
Transitioning to a Chargeback Model
January 10 by SSO Network
Since financial consequences were divorced from IT investment decision-making, a chargeback model was implemented for the consumption of IT infrastructure.
