SSON Glossary: Natural Language Processing (NLP)
Natural Language Processing (NLP) is the branch of Artificial Intelligence (AI) concerned with giving computer software the ability to understand text and spoken words similar to how humans can.
Improving Service Quality across Shared Services
June 28 by Ed Challis
Client service is one of the most competitive and challenging areas of business services. Answering client questions, properly managing expectations and resolving client issues as quickly and efficien...
SSON's Intelligent Automation Report: Driving Business Resiliency & Digital Excellence in Shared Services
December 07 by Lee Coulter
In the second SSON IA report of 2021, read on to learn more about the big ideas, recent history, case studies, company and customer perspectives and a bit about the future in the transformative power...
